Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide, the America’s Best brand continues to expand its reach and impact, delivering quality eye care and eyewear at an affordable price. Each store uniquely combines comprehensive eye care services with a vast selection of eyewear, including glasses and contacts, all offered at competitive prices to ensure accessibility for all customers. The company is dedicated to a mission of helping people see their best to live their best lives, making eye care more affordable and accessible to... Show More
Job Requirements
- Fluent in reading and speaking both English and Spanish
- Strong customer service skills required
- Strong organizational skills required
- Experience handling multiple phone lines preferred
- 0-2 years related experience or training preferred
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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