Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flexible spending account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a proud part of National Vision, which stands as one of the largest optical retailers across the United States. With over 1,000 stores and counting, America's Best combines exemplary eyewear and eye care services into one seamless, affordable experience for its customers. The company is deeply committed to providing quality eye care and eyewear that is both accessible and affordable, allowing customers to see their best and live their best. By blending affordability, quality, and convenience, America's Best continues to grow, delivering on its promise to be a leader in the optical retail industry. For more insight... Show More
Job Requirements
- High school diploma or equivalent
- Fluent in reading and speaking both English and Spanish
- Experience handling multiple phone lines preferred
- Strong customer service skills
- Strong organizational skills
- Ability to maintain a tidy and presentable reception area
- Ability to follow safety protocols and company guidelines
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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