Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k Retirement Savings
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent brand under National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide and continuously expanding, America's Best offers a unique combination of eyewear and eye care services all under one roof at affordable prices. This approach allows customers to enjoy a seamless experience from eye exams to selecting the perfect eyewear without breaking the bank. National Vision is committed to making quality eye care accessible and affordable for everyone, helping people see their best and live their best lives. For more information, you can visit AmericasBest.com.
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Job Requirements
- High school diploma or equivalent
- Fluent in reading and speaking both English and Spanish
- Ability to handle multiple phone lines
- Strong interpersonal and communication skills
- Basic understanding of managed care plans
- Experience or training in customer service preferred
- Ability to maintain organized patient records
- Available to work flexible retail hours
- Commitment to following safety and operational protocols
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day’s appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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