Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k
Paid Personal Time Off
paid company holidays
Parental leave
employee discount
Job Description
America's Best is a prominent part of the National Vision family, which ranks among the largest optical retailers in the United States. The brand continues to expand rapidly, boasting over 1000 store locations nationwide. Each America’s Best store uniquely integrates two critical aspects of eye care – eyewear and eye health services – into one seamless and affordable experience for customers. This model ensures that individuals can receive quality optical services and choose from a diverse selection of eyewear, all at a single low price point, making eye care more accessible to communities across the country. As a subsidiary of... Show More
Job Requirements
- High school diploma or equivalent
- Ability to communicate effectively in English and Spanish
- Customer service experience preferred
- Basic knowledge of managed care plans and insurance processes
- Ability to multitask and handle phone systems
- Strong organizational and record-keeping skills
- Availability to work weekdays with Sundays off
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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