Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a well-established optical retail brand operating under the umbrella of National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide, America's Best is dedicated to providing customers with high-quality eyewear and eye care services, all at affordable prices. The company prides itself on its commitment to making quality eye care accessible to everyone, enabling people to see their best and live their best lives. Operating as a comprehensive optical solution, each location combines professional eye care with a wide selection of stylish eyewear, ensuring a seamless and convenient customer experience.... Show More
Job Requirements
- Fluent in reading and speaking both English and Spanish
- 0-2 years related experience or training preferred
- Strong customer service skills required
- Strong organizational skills required
- Experience handling multiple phone lines preferred
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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