Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a leading optical retailer and a proud part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide, America's Best combines both eyewear and eye care into one seamless, quality experience offered at an affordable price. The brand continues to expand its footprint across the country, making quality vision care accessible to millions of people. The company's philosophy is grounded in the belief that everyone deserves the opportunity to see clearly, and it works tirelessly to make quality eye care and eyewear more affordable and accessible to all. This... Show More
Job Requirements
- High school diploma or equivalent
- Fluent in reading and speaking both English and Mandarin
- Ability to provide high-quality customer service
- Basic understanding of managed care plans and insurance documentation
- Strong communication skills, both verbal and written
- Ability to work collaboratively in a team environment
- Experience handling multiple phone lines preferred
- Strong organizational skills
- Ability to manage records and scheduling efficiently
Job Qualifications
- Fluent in reading and speaking both English and Mandarin
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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