Front Desk Receptionist (Bilingual)
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Standard Hours
Benefits
Student loan repayment
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Company paid holidays
Annual rate increases
403b Retirement Plan with Match
Professional Development
Amazing workplace culture
Job Description
New York Psychotherapy and Counseling Center (NYPCC) is a distinguished leader in the mental health field, proudly serving over 15,000 clients each month across four convenient locations. With more than 50 years of experience, NYPCC operates the largest mental health clinic in New York State. The organization is deeply committed to providing comprehensive community mental health services through innovative approaches, combining both in-person and telehealth options to meet the diverse needs of their clients. Known for its patient-centered approach, NYPCC is dedicated to delivering high-quality behavioral health care that supports individual recovery, well-being, and resilience. In recognition of its outstanding... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of reception experience in a fast-paced office
- exceptional customer service skills
- ability to maintain self-care and cope with mental and emotional stress related to the position
- ability to function independently
- ability to multi-task with attention to detail
- ability to work well in a team setting
- proficiency in Microsoft Office and related software
- bilingual in English and Spanish
Job Qualifications
- Bilingual
- fluent in English and Spanish
- High school diploma or equivalent
- 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
- Exceptional customer service skills
- Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
- Ability to multi-task with attention to detail
- Works well in a team setting
- Able to work well in a fast-paced environment
- Proficient in microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
- Working knowledge of MS TEAMS video meeting platform
- Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
- Maintains a positive attitude and is friendly, upbeat, and has a great "can do" personality
- Passionate about NYPCC's mission and values
Job Duties
- Greet and welcome clients and visitors directing them appropriately upon arrival
- Check clients in and out on electronic health record system
- Answer phones, take messages, and transfer calls as needed
- Perform general office duties inclusive but not limited to scanning, faxing, and making copies
- Schedule appointments for clients and conduct outreach as determined by management
- Assist with processing referrals and intake related scheduling appointments for clients
- Provide prescribers with both in-person and virtual support
- Assist prescribers and other staff to ensure efficient scheduling
- Provide daily scheduling outreach and regularly submit summary reporting data
- Processing of prior authorizations and obtain the required approval for medications
- Facilitate medical records requests in compliance with state regulatory guidelines
- Electronically store, accurately record patient information into EMR system
- Provide support to all interdisciplinary teams, including clinical and medical staff
- Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
- Assist with opening and securely closing the clinic when required
- Perform other duties as assigned by senior clerical staff, management, program administration and leadership
- Perform other duties based on operational needs to provide a positive client experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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