Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States, known for making quality eye care and eyewear more affordable and accessible to millions of customers nationwide. With over 1000 stores and expanding, America's Best seamlessly combines eyewear and eye care into a convenient, one-stop shopping experience. This optical retail brand is dedicated to providing excellent customer service, affordable prices, and comprehensive eye care solutions in a welcoming and professional environment. By being part of National Vision, America’s Best benefits from an extensive network that supports employee growth, career development, and... Show More
Job Requirements
- High school diploma or equivalent
- Strong customer service skills
- Strong organizational skills
- Ability to handle multiple phone lines
- Basic knowledge of insurance processing preferred
- Ability to maintain a tidy reception area
- Good communication skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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