Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
friendly work environment
Job Description
The hiring establishment is a reputable retail company specializing in apparel and specialty store environments, dedicated to providing exceptional customer experiences. With a strong commitment to quality and customer satisfaction, this company maintains high standards in both service and store operations. Known for fostering a welcoming and professional environment, the company invests in its employees by offering stable opportunities within retail customer service roles that support both entry-level candidates and experienced professionals looking to grow within the industry.
The role of the Customer Service Representative (CSR) is critical within this retail setting, as it involves direct interaction with custom... Show More
The role of the Customer Service Representative (CSR) is critical within this retail setting, as it involves direct interaction with custom... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication and phone skills
- ability to solve problems and resolve conflicts independently
- proficiency in using customer service and inventory management systems
- ability to multi-task and handle multiple customers simultaneously
- adherence to dress code policy
- ability to lift up to 25 pounds occasionally
- availability to stand, walk, and sit for extended periods
- good vision and ability to use electronic devices for long periods
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- ability to manage multiple customers simultaneously
- strong problem solving and conflict resolution skills
- proficiency with customer service systems and processes
- knowledge of inventory management procedures
- ability to maintain a professional appearance
- customer-focused mindset
- teamwork and collaboration skills
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- maintain all service vows including being prepared, welcoming, meeting the needs and being there for all customers
- provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- proactively address customer concerns with confidence and escalate as needed
- communicate how alterations can perfect the dress for events and promote alteration and personalization services
- maintain store standards to support a flawless shopping experience
- adhere to dress code policy
- respond promptly to customer questions providing product and service information
- build and maintain long-term relationships to exceed customer satisfaction and loyalty
- engage in inventory management by processing orders, receiving merchandise and ensuring quality
- support cash wrap behaviors and process transactions accurately
- assist with sales promotions and visual updates
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter