Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
401k Retirement Plan
Vacation pay
Holiday pay
sick pay
Disability Coverage
Life insurance
Employee Discounts
Travel programs
Uniforms and uniform care
Employee Meals
Learning and Development Programs
Job Description
Four Seasons is a premier luxury hospitality company that prides itself on delivering exceptional guest experiences powered by the dedication and passion of its people. With a global presence encompassing over 120 hotels and resorts and 45 residential properties across 47 countries, Four Seasons is recognized as one of the most prestigious brands in the world. The organization’s culture centers around treating everyone with respect and kindness, fostering a work environment where employees are empowered to push themselves to new heights and genuinely connect with guests, colleagues, and the community. This ethos ensures that every interaction creates a lasting impression... Show More
Job Requirements
- Authorization to work in the United States
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate clearly and effectively
- Flexibility to work shifts including nights, weekends, and holidays
- Strong interpersonal skills
- Basic computer literacy
- Ability to maintain professionalism under pressure
- Willingness to learn and adapt in a dynamic environment
Job Qualifications
- Previous front desk or front office experience preferred, especially in luxury environments
- Ability to work rotating shifts as required
- Strong communication skills with the ability to adapt to changes
- Experience working under pressure with customer service
- Attention to detail and problem-solving abilities
- Ability to work effectively as part of a team
- Good reading, writing, and oral proficiency in English
- Excellent computer skills, including Microsoft Excel proficiency
- Knowledge of Opera or equivalent property management system preferred
- Knowledge of the local Nashville area is an asset
Job Duties
- Welcomes and registers hotel guests, explaining accommodations and establishing payment methods
- Checks guests out, preparing and explaining billing
- Responds to a variety of guest requests by assessing needs and adding personal recommendations
- Works with guests pre-arrival and in-house to ascertain preferences and make insightful recommendations
- Conducts pre-arrival process to assist guests with arranging services such as tours, dining, and transportation
- Processes packages, faxes, messages, and mail accurately and timely
- Handles all guest interactions with professionalism and accommodates special requests
- Resolves guest complaints and assists with inquiries about hotel services, events, and local information
- Responds to guest requests via in-person, phone, chat, and email
- Utilizes software programs for communication and billing, including Opera and concierge systems
- Maintains updated desk collateral regarding local attractions and vendor contacts
- Performs other tasks or projects as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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