Front Desk Receptionist

South Bend, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Training and Development

Job Description

The hiring company is a retail establishment specializing in apparel and specialty merchandise, committed to delivering an exceptional customer experience. As a well-known name in the retail industry, they focus on maintaining a high standard of customer service, ensuring that every visitor feels valued and attended to during their shopping journey. The company fosters a supportive and engaging work environment, emphasizing teamwork, professionalism, and continuous improvement to uphold their reputation for quality and service excellence.

The Customer Service Representative (CSR) plays a crucial role in the daily operation of the store, reporting directly to the Store Manager and collaborating... Show More

Job Requirements

High school diploma or equivalent
1 to 2 years prior retail experience in apparel, service, or specialty store environment
strong communication skills
excellent phone etiquette
ability to resolve conflicts professionally
ability to manage multiple tasks and customers simultaneously
proficiency in operating retail systems
physical ability to stand, walk, sit for extended periods
ability to lift up to 25 pounds occasionally
ability to follow dress code policy
customer-focused and empathetic approach

Job Qualifications

High school diploma or equivalent
1 to 2 years prior retail experience in apparel, service, or specialty store environment
excellent communication and interpersonal skills
strong problem-solving abilities
ability to manage multiple customer interactions simultaneously
proficiency with store systems and inventory procedures
ability to maintain professional appearance according to dress code
knowledgeable about alteration and personalization services
strong teamwork and collaboration skills
ability to work in a fast-paced retail environment
attention to detail and commitment to customer satisfaction

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
use all systems to manage the customer flow to deliver five-star customer service experience
maintain all service vows which include being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
proactively address customer concerns with confidence
know when to escalate and partner with leadership team
communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
promote all alteration services and personalization options
maintain store-standards to support a flawless shopping experience
maintain a high standard of dress to meet the dress code policy
respond promptly to all customer questions providing product and service information
build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
assist with all sales promotions and visual updates
other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: