Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $26.17
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Performance incentives
Paid Time Off
401k with matching contribution
Uniform scrubs
Job Description
Pacific Dermatology Institute is a prominent and rapidly expanding dermatology group that specializes in providing comprehensive medical, surgical, and cosmetic skincare treatments. With a strong presence across 15 successful clinics and continuing to grow, Pacific Dermatology Institute has established itself as a leader in the dermatology industry. The organization is committed to offering top-notch care and innovative treatment options to meet the diverse skincare needs of its patients. Their approach is patient-centric, ensuring that every individual receives tailored care in a professional, compassionate, and welcoming environment. Operating in fast-paced professional medical clinics within the Inland Empire and its surrounding areas,... Show More
Job Requirements
- High school diploma or equivalent
- Basic knowledge of medical terminology
- At least one year of experience with the insurance authorization process, preferably in the dermatology field
- Working knowledge of ICD-10 and CPT coding preferred
- Basic knowledge of general administrative and clerical procedures
- Basic knowledge of Microsoft Word, Excel and Outlook
- Good problem solving and decision-making skills
- Excellent customer service and phone skills
- Strong organizational, judgment, communication and analytical skills
- Ability to multi-task and perform multiple priorities
- Excellent time management, organizational, communication, multitasking and teamwork skills
- Cooperative and professional behavior toward peers, providers and management
- Ability to promote a favorable image with co-workers, department members, providers and insurance companies
- Ability to contribute in a team environment and/or independently to provide excellent customer service
- Ability to thrive in a fast-paced environment and prioritize tasks based on importance
- Strong attention to detail
- Adaptability to changing demands and situations
- Typing skills of 40 wpm
- Ability to maintain confidentiality of patient information
Job Qualifications
- High school diploma or equivalent
- Basic knowledge of medical terminology
- At least one year of experience with the insurance authorization process, preferably in the dermatology field
- Working knowledge of ICD-10 and CPT coding (preferred)
- Basic knowledge of general administrative and clerical procedures
- Basic knowledge of Microsoft Word, Excel and Outlook
- Good problem solving and decision-making skills
- Excellent customer service and phone skills
- Strong organizational, judgment, communication and analytical skills
- Ability to multi-task and perform multiple priorities
- Excellent time management, organizational, communication, multitasking and teamwork skills
- Cooperative and professional behavior toward peers, providers and management
- Ability to promote a favorable image with co-workers, department members, providers and insurance companies
- Ability to contribute in a team environment and/or independently to provide excellent customer service
- Ability to thrive in a fast-paced environment and prioritize tasks based on importance
- Strong attention to detail, able to produce accurate and high-quality work
- Adaptability, able to adjust the approach to meet changing demands and situations including dealing with diverse people
- Typing skills (40 wpm)
- Ability to keep confidential patient information to oneself at all times, despite the temptation to share
Job Duties
- Exemplifies and wholeheartedly believes in Pacific Dermatology Institute's vision, purpose and goals
- Reports all potential employer liability issues and/or dissatisfied patient complaints to the Office Manager/Regional Director immediately
- Assists with patient scheduling and front desk operations
- Greets patients, vendors, pharmaceutical representatives, and other visitors to our medical offices and creates a welcoming atmosphere
- Checks in patient and distributes forms and the required paperwork
- Reviews forms and paperwork to ensure required fields are completed appropriately and obtains patient identification and insurance information
- Check patients out in a timely, friendly manner ensuring each patient has the necessary information and future appointment information if needed
- Maintain patient confidentiality
- Provides outstanding professional phone communication
- manages multi-line telephone system efficiently and seamlessly, minimizing hold times
- Maintains patient accounts by verifying insurance information and coordinates with relevant departments for payment and referral requirements
- Communicates with providers and medical assistants, keeps them abreast of schedule changes, patient details, and potential service delays
- Check work provided email daily and responds to emails in a timely fashion
- Efficiently utilizes the electronic medical record software to register new patients, schedule/cancel or create follow-up appointments for patients, as well as verifying current demographic information
- Ensure the waiting room environment remains quiet, calm, clean and welcoming
- Uphold the positive reputation of Pacific Dermatology Institute treating visitors in a friendly, welcoming, and compassionate manner with the primary focus being patient confidentiality
- Update job knowledge by participating in educational opportunities
- read professional publications, attend seminars, conferences and continuing education courses assigned by PDI
- Maintain a clean driving record, a valid driver's license and evidence of valid auto insurance throughout employment lifecycle
- Responsible for maintaining and overseeing Lean standards (5S)
- Use of Microsoft Office Suite products, including but not limited to, Planner, OneNote, Outlook, Forms, Word, Excel and PowerPoint
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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