Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Tuition Reimbursement
Paid Time Off
Retirement Savings Plans
Job Description
Rothman Orthopaedics is a world-renowned leader in the field of orthopedics, dedicated to improving patients' lives through innovative and compassionate care. Established in 1970 by Richard H. Rothman, M.D., Ph.D., the practice has grown to encompass more than 40 locations, providing expert orthopedic services and support to a wide range of patients. Known for its commitment to excellence and advancing orthopedic medicine, Rothman Orthopaedics combines state-of-the-art technology with a patient-focused approach to deliver top-tier healthcare. The organization values inclusivity, diversity, and fostering a nurturing workplace where every team member is empowered to contribute meaningfully.
The role of Front Desk Re... Show More
The role of Front Desk Re... Show More
Job Requirements
- High school diploma or GED
- Minimum one year’s experience in medical office environment
- Knowledge of business office procedures and medical terminology preferred
- Proficiency in MS Office
- Ability to work Monday through Thursday 8:00 a.m. to 4:30 p.m.
- COVID-19 vaccination as condition of employment
- Ability to assist patients with ambulatory difficulties
- Strong customer service skills
- Ability to maintain confidentiality and professionalism
Job Qualifications
- High school diploma or GED minimum education requirement
- Minimum of one (1) year experience in medical office environment
- Knowledge of business office procedures and medical terminology (preferred)
- Computer skills including MS Office
- Experience with electronic medical record systems such as eCW (preferred)
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently and maintain professionalism under pressure
Job Duties
- Greets patients and visitors in a prompt, courteous, and helpful manner
- Checks in patients, verifies and updates demographic and insurance information in eCW
- Updates the eCW system on patients' arrival and records referral information
- Utilizes eCW to enter the copayment and notes to the Business Office
- Checks out and makes appointments for follow-up patients' office schedules
- Answers telephone in an amiable and professional manner, screens calls, answers questions within the position's responsibility, forwards calls, or takes messages for preassigned person
- Assists patients with ambulatory difficulties
- Screens visitors and responds to routine requests for information
- Collects applicable insurance co-pay information and referrals
- Batches out and balances end-of-day payments
- Assists other front desk personnel in situations with irate patients
- Maintains work area and lobby in a neat and orderly manner
- Re-supplies front desk for the day
- Prepares all work for the next business day in eCW including linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.
- Prints out all related paperwork for patients' appointments with the physician
- Attends meetings as required
- Works in conjunction with Patient Responsible team to collect past due balances
- Exemplifies the desired culture and philosophies of the organization
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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