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Job Overview
Employment Type
Full-time
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Birthday leave
Employee assistance program
Job Description
Elite DNA Behavioral Health is one of the largest and fastest growing providers of behavioral and mental health services in Florida. Established as a leader in comprehensive mental health care, Elite DNA is dedicated to offering high-quality, accessible service to communities throughout the state. Their innovative approach centers on coordinated care, ensuring that every patient is matched with the most appropriate services and providers based on their needs before any direct treatment takes place. This pioneering model emphasizes collaboration among multidisciplinary teams, ranging from psychotherapy and psychiatry to specialized programs like psychosocial rehabilitation, EMDR, and group therapy. The company prides... Show More
Job Requirements
- High school diploma or GED
- friendly personality with desire to work with the public
- ability to treat patients kindly under stress
- experience working in a fast-paced office
- ability to push, pull, lift, or carry up to 15 pounds
- focused attention to detail
- ability to operate office equipment including computers, copiers, fax machines, and phones
- typing speed of at least 35 words per minute
- strong verbal and written communication skills
- ability to understand and relate to patient concerns
- commitment to healthcare with dignity for all
- ability to work collaboratively with team members
Job Qualifications
- High school graduate or GED
- one year of medical office experience or similar setting
- proficiency in Microsoft Office
- strong communication and interpersonal skills
- ability to multitask in a fast-paced environment
- familiarity with medical terminology and triage procedures
- ability to work with diverse populations
- bilingual preferred (Spanish fluency)
Job Duties
- Welcome patients as they contact the center personally or by telephone and explain services and billing procedures
- schedule appointments and direct walk-in patients and emergencies per policy
- answer all incoming calls and route them to the appropriate staff
- register patients according to protocols and collect all necessary documentation
- generate and ensure completion of required patient documents
- review and verify insurance coverage and compute patient charges
- collect deposits or co-pays prior to the provider visit as per policy
- inform patients of outstanding balances, collect balances, and issue receipts
- collaborate with provider and medical assistant staff to maintain smooth patient flow
- call and remind patients of upcoming appointments
- follow up daily on no-show patients
- communicate patient concerns to clinic management
- maintain strong sensory and communication skills
- stand and move continuously throughout the workday
- work closely with clinic managers on patient follow-up
- demonstrate proficiency with computers and Microsoft Office
- understand community-based organizations
- promote and uphold Elite DNA's mission
- bilingual fluency in Spanish preferred
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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