You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Fixed Shifts
Benefits
Paid holidays
employee discount
Dental Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Profit sharing
Job Description
Iowa Orthopedic Center is a reputable and physician-owned orthopedic clinic and surgery center based in central Iowa, dedicated to providing exceptional medical care with a focus on orthopedic health. Recognized as a center of excellence, Iowa Ortho combines cutting-edge technology with a compassionate and patient-centered approach to healthcare. This privately held practice emphasizes a culture that values innovation, motivation, passion, accountability, commitment, and teamwork, inviting healthcare professionals to contribute meaningfully to enhancing the quality of life for their patients through expert orthopedic treatment and service excellence.
The role of Front Desk Receptionist, also referred to as Patient Experience Spe... Show More
The role of Front Desk Receptionist, also referred to as Patient Experience Spe... Show More
Job Requirements
- Must be available to work Monday - Saturday by rotation
- Daily reliable transportation
- Must be able to regularly attend work
Job Qualifications
- Prior face to face customer service experience and/or healthcare or health related field experience
- Basic understanding of health insurance and medical billing
- Prior experience in a medical office is preferred
- Customer service and the desire to serve our patients and co-workers with a positive attitude
- Ability to add, subtract, multiply, and figure percentages on a calculator
- Respond to requests from other departments in a timely, positive and pleasant manner
- Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion
- Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale
- Demonstrate willingness to accept new responsibilities
- Excellent communication skills
Job Duties
- Open the reception area in a timely manner and monitor lobby activities taking action as needed
- Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel
- Answer telephone, greet and direct patients, salespeople and visitors
- Enter and update information in HST and NextGen from documentation as required
- Assist with insurance claim follow up and billing tasks
- Check-in patients by updating demographic and insurance information in computer, collecting co-pays and account balances
- Be proficient in operation of office equipment and report malfunctions immediately to supervisor
- Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner
- Perform front office duties efficiently and correctly
- Accept changes to the front desk procedure with an open mind and a positive attitude
- Provide a role model for customer service and excellent patient care
- Assist with other duties as assigned
- Must be able to regularly attend work
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All