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Job Overview
Compensation
Hourly
Range $14.25 - $18.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
supportive work environment
Job Description
Sacred Heart Senior Living is a distinguished senior living community dedicated to providing compassionate care and exceptional hospitality to its residents. The organization values professionalism, respect, and a welcoming atmosphere, aiming to create a home-like environment where residents and their families feel valued and supported. As a community focused on quality service and continuous improvement, Sacred Heart Senior Living places great emphasis on maintaining the highest standards of hospitality and office management. With a commitment to regulatory compliance and budgetary prudence, the organization ensures a safe, organized, and efficient workplace that supports both residents and staff alike.
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Job Requirements
- High school diploma or equivalent
- Prior experience working in a senior living or healthcare environment preferred
- Excellent verbal and written communication skills
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational skills
- Ability to operate office equipment including fax, copier, and phone systems
- Reliable and punctual
- Ability to work well with residents, families, and staff
- Basic computer proficiency
- Willingness to follow safety and infection control protocols
Job Qualifications
- High school diploma or equivalent
- Previous experience in office administration or receptionist role preferred
- Strong communication and interpersonal skills
- Proficiency with office equipment and computer applications
- Ability to multitask and prioritize effectively
- Knowledge of confidentiality and regulatory compliance standards
- Customer service orientation
- Basic bookkeeping or payroll experience a plus
Job Duties
- Maintain a positive attitude and perform all responsibilities in a manner reflective of the 'First Impression' standards of Sacred Heart Senior Living
- Address resident concerns at the front desk, welcome visitors, answer phone calls, document phone messages accurately and deliver to appropriate department
- Participate in the Welcome Program for new residents and their families
- Orient new residents to salon and physician appointment process
- Establish pendant, cable and phone services as requested
- Guide prospective residents and their families through the admission process including answering inquiry phone calls, giving tours, reviewing and mailing necessary paperwork
- Ensure salon and physician appointments are scheduled, confirmed, paperwork is prepared and transportation is arranged
- Assist in transportation or escorting resident to appointments when requested
- Track and apply accurate charges for transportation services
- Maintain supplies of inquiry folders, admission packets, new hire packets and other office paperwork
- Ensure master manual is up to date and protected
- Organize new employee charts and resident files ensuring accuracy, completion and signatures
- Notify appropriate departments of changes to resident information and emergency contacts
- Deliver mail, shipments, and flowers to appropriate departments or residents
- Establish and maintain a system for storage and tracking of resident room and mailbox keys
- Track postage meter usage and participate in bulk mailings
- Distribute employee paychecks and document signatures
- Fax documents as requested
- Accept and document receipt of residents' rent payments, forward for processing, mail invoices and file copies
- File, collate, copy and process documents as directed by office manager/administrator
- Ensure daily organization, cleanliness and safety of reception, office, conference and storage areas
- Maintain resident, employee and corporate confidentiality standards
- Implement safety procedures including infection control, risk management and emergency preparedness
- Assist Administrator with data, equipment, and inspections for state regulatory compliance
- Perform other duties as assigned by Administrator or Corporate Members
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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