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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.47
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to expand rapidly, now boasting over 1000 stores nationwide. Unlike many optical providers, each America’s Best location uniquely combines the essential elements of eyewear and eye care into a seamless and affordable experience for customers. This fusion allows the company to offer high-quality eye care services alongside a wide selection of eyewear options under one roof, all at a single low price. Being a part of National Vision means adhering to a mission that everyone deserves... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills
- Strong organizational skills
- Experience handling multiple phone lines preferred
- Fluent in reading and speaking both English and Spanish
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- Fluent in reading and speaking both English and Spanish
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day’s appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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