Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid holidays
Paid Time Off
basic life insurance
AD&D insurance
voluntary life insurance
Voluntary Short-term Disability
voluntary long-term disability
ON DEMAND PAY
Job Description
Familia Dental, established in 2008, is a well-respected dental practice known for its commitment to quality dentistry and compassionate care. The company has experienced rapid growth due to its core values of quality, honesty, and care in every aspect of the patient experience. Familia Dental is more than just a workplace; it is a community-focused organization that values giving back and actively participates in community outreach programs. The practice emphasizes internal growth opportunities, making it an ideal place for those looking to build a long-term career in the dental field rather than just a job. This environment fosters professional development... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to handle multiple tasks simultaneously
- availability to work full shifts including Saturdays
- excellent communication skills
- basic computer proficiency
- ability to follow HIPAA and OSHA regulations
- ability to work well in a team environment
- attention to detail
- patience and sensitivity to patient needs
Job Qualifications
- Excellent customer/patient service and verbal communication skills
- ability to read, write, speak and understand information and effectively present information one-on-one with patients
- ability to apply common sense understanding to carry out details written or verbally instructed
- basic computer knowledge
- experience with dental management software preferred
- ability to work in fast paced, patient-focused environment
- organizational skills and detail oriented
- interpersonal and listening skills
- requires excellent customer service skills
- previous dental office experience preferred but not required
- training provided
Job Duties
- Greet and check in patients
- answer the phone and schedule appointments
- maintain patient accounts and records
- know and understand insurance plan rules and protocols and able to follow them
- have patience and ability to be sensitive to patient emotions
- ability to listen to patients and other healthcare workers and follow directions from a dentist or supervisor
- verify patient's insurance
- ensure all record keeping requirements are fully and accurately completed
- submit claims to insurance companies
- notify office manager of equipment trouble or general safety concerns
- attend and participate in morning huddles, chart reviews and regular office meetings
- follow company policy and procedures
- understand and follow HIPAA regulations, state and federal OSHA laws and safety standards and maintain confidentiality
- other tasks as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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