Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k
Flex Spending Account
Paid Time Off
Parental leave
employee eyewear discount
overtime pay
Job Description
America's Best is a prominent brand that operates under the umbrella of National Vision, one of the largest optical retailers in the United States. With over 1000 retail locations nationwide, America's Best combines quality eyewear and comprehensive eye care into one convenient and affordable package, solidifying its reputation as a leader in the optical industry. The company is committed to making quality eye care accessible and affordable to all, helping people see their best and live their best lives. America's Best prides itself on providing excellent value with competitive pricing for products and services, ensuring that customers receive outstanding service... Show More
Job Requirements
- High school diploma or equivalent
- must be available to work evenings and weekends
- ability to communicate clearly and professionally
- proficiency in basic computer applications
- reliable and punctual
- ability to multitask in a fast-paced environment
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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