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United Urology Group

Front Desk Receptionist

Knoxville, TN, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.25 - $18.25
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Corporate discounts
Paid Time Off
competitive salary

Job Description

United Urology Group is a leading healthcare provider specializing in comprehensive urologic care. Committed to enhancing patient health and wellness, United Urology Group combines the expertise of experienced specialists with cutting-edge technology to offer superior diagnostic and treatment services. Known for cultivating a supportive and diverse work environment, the organization prioritizes its employees, recognizing that they are central to fulfilling its mission of compassionate and effective patient care. The company's culture emphasizes teamwork, integrity, and compassion, creating a workplace where staff feel valued, supported, and motivated to deliver excellence in healthcare. Employees at United Urology Group enjoy competitive salaries and... Show More

Job Requirements

  • minimum high school diploma or GED
  • minimum two years of front office experience preferably in a medical setting
  • one to two years of customer service experience
  • ability to travel to other sites as necessary
  • able to sit, stand, and walk throughout the day
  • able to stoop, bend, speak, and listen intermittently
  • frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds

Job Qualifications

  • minimum high school diploma or GED
  • minimum two years of front office experience preferably in a medical setting
  • one to two years of customer service experience
  • excellent customer service skills
  • attention to detail and willingness to learn
  • proficient knowledge of medical terminology, ICD-9, and CPT-4 codes
  • strong verbal and written communication skills
  • proficient in computer software and database usage
  • ability to work in a fast-paced environment
  • comfortable asking probing questions to patients
  • caring, compassionate, and patient attitude
  • knowledge of HIPAA compliance
  • multitasking and proactive problem-solving skills
  • ability to type 40 words per minute

Job Duties

  • create a positive and professional first impression of the practice and show patients a 'we care' attitude
  • schedule appointments and assist with scheduling additional testing directed by physicians
  • ensure all required patient paperwork is compiled for appointments
  • collect co-pays and past balances at check-in and enter them into Practice Management batches
  • review and enter patient demographics and clinical information into Practice Management and EHR
  • scan patient's driver's license and insurance cards into the system
  • ensure all required referrals are obtained, scanned, and linked to appointments
  • reconcile payment batches daily and submit to site manager
  • schedule follow-up procedures and coordinate local ASC cases
  • assist patients with completing the Phreesia registration system
  • travel to other sites as necessary to support operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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