Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid holidays
Paid Time Off
access to financial advisors
basic life insurance
AD&D insurance
voluntary life insurance
Voluntary Short-term Disability
voluntary long-term disability
ON DEMAND PAY
Job Description
Familia Dental, established in 2008, is a reputable dental practice located in Racine, known for delivering high-quality dentistry combined with a caring and compassionate approach to patient care. Over the years, the company has experienced rapid growth, supported by its commitment to the core values of quality, honesty, and care. Familia Dental is deeply invested in community outreach initiatives, striving to make a positive impact beyond just dental care. The company prides itself on fostering an inclusive and supportive environment where employees can develop professionally and personally. With a strong emphasis on internal growth, Familia Dental offers career advancement opportunities,... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or front desk role preferred
- ability to work flexible hours including Saturdays
- excellent communication skills
- basic computer proficiency
- ability to handle sensitive patient information with confidentiality
- willingness to learn and follow company policies and procedures
- ability to multitask and work under pressure
- reliable and punctual
- professional and courteous demeanor
Job Qualifications
- Excellent customer/patient service and verbal communication skills
- ability to read, write, speak and understand information and effectively present information one-on-one with patients
- ability to apply common sense understanding to carry out details written or verbally instructed
- basic computer knowledge
- experience with dental management software experience is preferred
- ability to work in fast paced, patient-focused environment
- organizational skills and detail oriented
- interpersonal and listening skills
- requires excellent customer service skills
- previous dental office experience preferred but not required
- training provided
Job Duties
- Greet and check in patients
- answer the phone and schedule appointments
- maintain patient accounts and records
- know and understand insurance plan rules and protocols and able to follow them
- have patience and ability to be sensitive to patient emotions
- listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
- verify patient's insurance
- ensure all record keeping requirements are fully and accurately completed
- submit claims to insurance companies
- notify Office Manager of equipment trouble or general safety concerns
- attend and participate in morning huddles, chart reviews and regular office meetings
- follow company policy and procedures
- understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality
- other tasks as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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