Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Commuter Benefits
Job Description
Twin Cities PBS (TPT) is a leading public broadcasting organization dedicated to providing educational, informative, and engaging content to the Twin Cities community and beyond. As a nonprofit entity, TPT focuses on serving diverse audiences through quality programming and community outreach that aligns with its mission to inspire learning and enrich lives. Known for its commitment to public service, TPT fosters a collaborative and inclusive work environment where employees are encouraged to contribute positively to the organization and its goals. The organization operates a professional onsite facility in St. Paul, Minnesota, where various departments work together to maintain smooth operations... Show More
Job Requirements
- Minimum of high school diploma or GED
- 1-2 years experience in a customer-facing role
- Strong computer proficiency with Microsoft Excel, Word, Outlook, and Teams
- Ability to use a ladder to reset security cameras
- Must be able to walk and stand for extended periods
- Ability to lift up to 50 pounds
- Ability to become First Responder Certified
Job Qualifications
- Minimum of high school diploma or GED
- Strong computer proficiency, including demonstrated experience with Microsoft Excel, Word, Outlook, and Teams
- Ability to use a ladder to reset security cameras as required
- Must be able to walk and stand for extended periods of time
- 1-2 years experience in a customer-facing role with demonstrated ability to provide professional, courteous, and solution-oriented service in a fast-paced environment
- High level of integrity
- Able to work well with others and provide excellent hospitality
- Strong organizational skills and attention to detail
- Demonstrated ability to manage multiple tasks simultaneously
- Ability to remain calm in variety of circumstances and have superior customer service skills
- Consistent attendance and punctuality
- Ability to become First Responder Certified
- Demonstrated ability to use good judgment to ensure effective response to security incidents and emergencies
- Ability to use discretion when dealing with critical, highly sensitive and confidential information
- Able to identify and distinguish colors
- Fluent in English language
- Ability to lift up to 50 pounds
- Able to quickly learn operating the components of an integrated security system
- Takes pride in work and the mission of Twin Cities PBS
Job Duties
- Serve as the first point of contact for Twin Cities PBS, providing a warm, professional, and positive experience for all visitors
- Ensure all calls are greeted with professionalism, courtesy, and a positive demeanor
- Monitor ID badges and maintain badge checkout system for guests and staff, as well as maintaining the AMAG access system and badge creation for new hires
- Respond to problems which arise involving medical emergencies, fire/evacuation, and severe weather
- Write reports, complete forms, and document activity as needed
- Manage courier process at front desk
- Report instances of loitering or disruptive behavior in the skyway to the appropriate personnel or authorities, following established protocols
- Escalate emergency situations to law enforcement as needed
- Monitor public access areas using security cameras, respond promptly to alarms, follow established protocols, and communicate incidents or concerns to designated contacts
- Communicate with external security guards during shift changes to ensure smooth transitions and accurate information exchange
- Assist mail and package carriers gain access to the facility for deliveries, as well as any vendors
- Serve as a backup resource to the Advancement Team by assisting with the preparation and processing of outgoing mail when needed
- Maintain cleanliness, organization, and adequate supply levels in the Service Center to ensure a functional and welcoming environment
- Maintain inventory of commonly used office and first aid supplies to ensure availability and meet the ongoing needs of staff
- Conduct new employee orientation by issuing security badges, facilitating AWAIR training, organizing and distributing badge photos, and providing guidance on submitting building service requests
- Assist in onboarding by updating workstation nameplates and delivery of office supplies
- Assist with meeting logistics including preparation, catering, facilities requests, check-in sheets, and parking validation
- Provide backup administrative support to executive administrators and executive team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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