Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.92 - $18.07
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k Retirement Savings
Flex Spending Account
Paid Time Off
Parental leave
employee eyewear discount
overtime pay
Job Description
America's Best is a prominent brand under National Vision, one of the largest optical retailers in the United States. With over 1000 stores nationwide, America's Best continues to deliver quality eye care and eyewear at affordable prices, creating a unique and valuable experience for its customers. The brand emphasizes making eye care accessible and economical, combining comprehensive optical services with a vast selection of eyewear in a single location. Their dedication to providing excellent service and affordable solutions has made them a trusted name in the optical retail industry. National Vision, the parent company, upholds a commitment to ensuring everyone... Show More
Job Requirements
- High school diploma or equivalent
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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