Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.92 - $18.07
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k Retirement Savings
Flex Spending Account
Paid Time Off
Parental leave
employee eyewear discount
overtime pay
Job Description
America's Best is part of National Vision, one of the largest optical retailers in the United States. With a rapidly expanding network of over 1000 stores across the country, the America's Best brand uniquely combines eyewear and eye care services into a seamless, exceptional customer experience offered at a single, affordable price point. National Vision is committed to making quality eye care and stylish eyewear accessible and affordable to everyone, reflecting the belief that clear vision enhances the quality of life and daily living. Each America's Best store functions as a comprehensive optical destination where customers can receive professional eye... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years of related experience or training preferred
- Ability to handle multiple phone lines
- Strong customer service orientation
- Effective organizational skills
- Ability to maintain a professional and friendly demeanor
- Basic understanding of insurance and managed care plans helpful
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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