Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $36.66
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Hourly rate
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid parental leave
Pet insurance
Employee recognition events
Complimentary accommodation
Paid holidays
Paid vacation
paid sick days
Employee Meals
Laundered Employee Uniform
Job Description
Four Seasons is a leading luxury hospitality brand known worldwide for its commitment to exceptional service and memorable guest experiences. Founded over five decades ago, Four Seasons operates a global portfolio of hotels and resorts that blend outstanding comfort with a personalized touch. The company values its employees as the core of its success, fostering a respectful and empowering work environment that inspires individuals to reach new heights both professionally and personally. At the heart of Four Seasons' operational philosophy is the Golden Rule—treating others as we wish to be treated—which resonates throughout its team culture and guest interactions. This... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in luxury hotel or hospitality industry preferred
- Ability to communicate effectively in English both verbally and in writing
- Proficiency with computer systems and hotel management software
- Strong interpersonal and problem-solving skills
- Ability to manage multiple tasks in a fast-paced environment
- Flexibility to work varied shifts including nights, weekends and holidays
- Professional appearance and demeanor
- Ability to maintain confidentiality and handle sensitive information
Job Qualifications
- Previous luxury hotel front desk experience preferred
- Must have excellent customer service and guest contact skills
- Ideal candidates will be outgoing and enjoy helping others
- Candidates with a degree in hospitality, or similar, are preferred
- Ability to quickly and positively establish rapport is required
- Above average communication skills - both written and oral - are required
- Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration
- You must possess the ability to work in a high volume operation
- You must also be able to multi-task and complete tasks by established deadlines
- You must be able to work a flexible schedule (must be able to work overnight shifts, holidays, and/or weekends)
Job Duties
- Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment
- Respond to a wide variety of guest requests by accurately assessing the guest needs and requests
- Check in guest in an efficient and friendly manner, using the guest’s name whenever possible
- Assure that guest is assigned to the proper room type and the correct rate is charged
- Arrange for luggage to be delivered to guest room and issue correct keys to the guest
- Check out guest at end of stay
- Ascertain guest satisfaction, collects keys, post late charges and present bill to guest
- Settle bill accurately through credit card or cash transaction
- Maintain a balanced bank assigned by the hotel
- Make change, cash checks and exchange foreign currency
- Reconcile all transactions at the close of each shift
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolving customer complaints
- assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Respond to all guest requests in an accurate and timely manner
- Interaction with guest will be in person, electronic mail, and/or by phone
- Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
- Accept reservations, changes and cancellations in the absence of Reservations Department Staff
- Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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