Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a well-established and rapidly growing optical retail brand that operates as part of National Vision, one of the largest optical retailers in the United States. With over 1000 locations nationwide, America's Best combines comprehensive eye care services and quality eyewear offerings at affordable prices, making eye care accessible to a broad range of customers. The brand is recognized for its commitment to delivering excellent customer experiences by providing both eye health services and fashionable eyewear solutions under one roof. National Vision's mission emphasizes that everyone deserves to see their best to live their best, highlighting the company's... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Must have strong customer service skills
- Must have strong organizational skills
- Ability to handle multiple phone lines is preferred
- Must be available to work Saturdays from 8:30 a.m. to 1:30 p.m.
- Must be able to provide prompt and courteous service to customers
- Must be able to keep reception area tidy and organized
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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