Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
401k Retirement Plan
Vacation pay
Holiday pay
sick pay
Disability Coverage
Life insurance
Exclusive employee discounts
Complimentary Meals
Uniforms Provided
Learning and Development Programs
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company recognized for delivering exceptional experiences to guests through its dedication to quality, innovation, and genuine service. Founded in 1960, Four Seasons has grown into a global leader in the hotel and resort industry, operating more than 100 properties worldwide. The brand is synonymous with impeccable service, elegance, and tailored guest experiences. Central to Four Seasons' success is its commitment to fostering a world-class employee culture that empowers team members to excel and deliver hospitality of the highest standards. This philosophy cultivates a workplace where employees are valued and encouraged... Show More
Job Requirements
- Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location
- One or more years of front desk or front office experience in a luxury hotel or similar environment
- Strong communication and interpersonal skills
- Proven ability to work effectively under pressure and as part of a collaborative team
- Exceptional attention to detail and problem-solving ability
- Proficiency in computer systems
- Availability to work early mornings days evenings overnights and weekends
- Knowledge of the local Nashville area is preferred
Job Qualifications
- One or more years of front desk or front office experience in a luxury hotel or similar environment is strongly preferred
- Strong communication and interpersonal skills with the ability to adapt in a dynamic fast-paced environment
- Proven ability to work effectively under pressure and as part of a collaborative team
- Exceptional attention to detail guest-centric mindset and strong problem-solving ability
- Proficiency in computer systems knowledge of Opera PMS or similar systems is an asset
- Knowledge of the local Nashville area is preferred
Job Duties
- Handle all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible
- Welcome and register guests explain accommodations establish method of payment and manage the check-out and billing process
- Assist guests with inquiries related to hotel services hours of operation key hotel personnel in-house events directions and local recommendations
- Respond to all guest requests promptly and accurately in person by phone email or through internal guest messaging platforms
- Resolve guest concerns and identify opportunities to personalize service and create meaningful memorable moments
- Manage pre-arrival processes and assist guests in arranging services such as transportation dining reservations tours and vendor coordination
- Process packages messages and mail accurately and efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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