Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.30 - $20.42
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Career Development
Employee assistance program
Job Description
ChenMed is a family-owned and physician-led primary care provider that is revolutionizing healthcare for seniors across America. With a unique approach focused on improving the health and well-being of the populations it serves, ChenMed is rapidly expanding to address the inadequacies in healthcare faced by many seniors. The company is committed to transforming lives not only for its patients but also for its team members by fostering a supportive and innovative work environment. Employees at ChenMed benefit from a workplace culture that values kindness, entrepreneurial spirit, and a strong work ethic, all while providing competitive compensation and comprehensive benefits. Known... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a medical office or customer service role preferred
- Knowledge of electronic medical record systems preferred
- Ability to operate computer systems and office equipment
- Strong organizational and multitasking abilities
- Excellent interpersonal and communication skills
- Commitment to maintaining patient confidentiality
- Ability to work in a fast-paced environment
- Flexibility to work onsite
- Ability to perform basic administrative tasks
Job Qualifications
- Exceptional customer service skills
- Working knowledge of medical insurance or EMR systems
- Knowledge of ChenMed medical products, services, standards, policies and procedures
- Skilled in operating phones, personal computers, software and basic IT systems
- Ability to communicate professionally and courteously with employees, patients and others
- Detail-oriented to ensure accuracy of reports and data
- Outstanding verbal and written communication skills
- Strong listening skills
- Positive and professional attitude
- Proficient in Microsoft Office Suite including Excel, Word and Outlook
- Ability and willingness to travel locally and regionally up to 10% of the time
- Spoken and written fluency in English
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- Conducts lobby checks to ensure organization and cleanliness
- Serves as the gatekeeper for PCP and Specialists schedules including ensuring Top 40 patients are scheduled every 13 days
- Utilizes computer equipment and programs to add new patient information, prints relevant forms, schedules appointments, responds to emails and generates New Patient packets
- Ensures patient contact and emergency contact information is accurately documented
- Conducts love calls, mails birthday and greeting cards to patients
- Answers telephones, takes detailed and accurate messages, and directs messages appropriately
- Clearly communicates information about ChenMed clinical personnel to patients and others
- Verifies patient insurance, collects copays, and assists with scheduling follow-up and referrals
- Escorts patients to exam rooms ensuring comfort before leaving
- Acts as HEDIS champion providing visibility of HEDIS needs and reports on hospitalizations
- Presents customer service surveys at check out and escalates if needed
- Participates in daily and weekly huddles providing patient details
- Regulates and monitors transportation aspects including drivers, deliveries and ride coordination
- Maintains confidentiality of patient personal information and medical records
- Reviews patient information for completeness and accuracy
- Transmits correspondence by mail, email or fax
- Performs other duties as assigned and modified at manager's discretion
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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