Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
401k Retirement Plan
Vacation pay
Holiday pay
sick pay
Disability Coverage
Life insurance
Exclusive discount and travel programs
Complementary uniforms
Complimentary employee meals
Comprehensive learning and development programs
Job Description
Four Seasons is a world-renowned luxury hospitality company that prides itself on delivering exceptional guest experiences powered by its dedicated team of professionals. With a legacy of excellence, Four Seasons has established itself as a global leader in providing unparalleled service, creating unforgettable moments for guests, residents, and partners alike. The company's philosophy centers around fostering a world-class employee experience and a culture that values respect, personal growth, and genuine connection. Employees are encouraged to push boundaries, strive for excellence, and treat others with kindness and consideration, which in turn enables them to offer exceptional hospitality that guests remember for... Show More
Job Requirements
- authorization to work in the United States unless candidate is currently in a managerial role with another Four Seasons location
- one or more years of front desk or front office experience in a luxury hotel or similar environment is strongly preferred
- strong communication and interpersonal skills, with the ability to adapt in a dynamic, fast-paced environment
- proven ability to work effectively under pressure and as part of a collaborative team
- exceptional attention to detail, guest-centric mindset, and strong problem-solving ability
- proficiency in computer systems
- knowledge of Opera PMS or similar systems is an asset
- knowledge of the local Nashville area is preferred
Job Qualifications
- one or more years of front desk or front office experience in a luxury hotel or similar environment is strongly preferred
- strong communication and interpersonal skills, with the ability to adapt in a dynamic, fast-paced environment
- proven ability to work effectively under pressure and as part of a collaborative team
- exceptional attention to detail, guest-centric mindset, and strong problem-solving ability
- proficiency in computer systems
- knowledge of Opera PMS or similar systems is an asset
- knowledge of the local Nashville area is preferred
Job Duties
- handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- welcome and register guests, explain accommodations, establish method of payment, and manage the check-out and billing process
- assist guests with inquiries related to hotel services, hours of operation, key hotel personnel, in-house events, directions, and local recommendations
- respond to all guest requests promptly and accurately in person, by phone, email, or through internal guest messaging platforms
- resolve guest concerns and identify opportunities to personalize service and create meaningful, memorable moments
- manage pre-arrival processes and assist guests in arranging services such as transportation, dining reservations, tours, and vendor coordination
- process packages, messages, and mail accurately and efficiently
- utilize internal systems including Opera PMS and concierge platforms to ensure accurate billing, tracking of guest requests, and seamless communication with internal departments
- maintain up-to-date desk collateral and local information to support insightful guest recommendations
- perform additional tasks or projects as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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