Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee wellness programs
Life insurance
Job Description
Our clinic is a dedicated healthcare facility committed to providing exceptional patient care by maintaining a professional and welcoming front office environment. Known for its commitment to excellent service and patient satisfaction, this clinic emphasizes organized and efficient administrative operations. The clinic operates in a dynamic environment with a focus on outpatient medical services, ensuring that patients receive the necessary attention and support from their first phone call or visit. The front office reception area is pivotal as the first point of contact where patients, clients, and visitors experience the clinic's customer service and professionalism.
The role of the... Show More
The role of the... Show More
Job Requirements
- Knowledge of clinic policies and procedures
- understanding of medical terminology and insurance practices
- proficiency with computer programs and applications
- knowledge of grammar, spelling, and punctuation
- basic arithmetic skills for calculations and balancing figures
- familiarity with CPT and ICD-9 coding
- skill in operating office equipment
- ability to handle paperwork and filing
- skill in managing incoming phone calls and triaging
- skill in written and verbal communication
- ability to gather, interpret, and report insurance information
- skill in troubleshooting insurance issues
- ability to type 45 words per minute
- ability to learn and use Microsoft Excel, email, Internet, and PowerPoint
Job Qualifications
- High school diploma or equivalent
- prior experience in a medical office or clinical administrative role
- knowledge of clinic policies and procedures
- familiarity with medical terminology and insurance practices
- proficiency with computer programs and electronic medical record systems
- strong written and verbal communication skills
- ability to handle multi-line telephone systems
- strong customer service skills
- ability to manage scheduling systems accurately
- knowledge of CPT and ICD-9 coding beneficial but not required
- ability to handle confidential information appropriately
- skill in basic arithmetic for financial transactions
Job Duties
- Welcomes patients, clients, and visitors and directs them to appropriate departments
- promptly and professionally answers telephone calls and routes calls or offers voice mail
- phones or tasks employees to meet patient needs
- facilitates patient flow and communicates delays
- follows safety and security policies and maintains confidentiality
- screens solicitors courteously
- explains financial requirements and collects payments
- keeps reception and waiting areas clean and organized
- monitors medical supplies and orders accordingly
- schedules and reschedules patient appointments
- uses manual and computerized systems to manage scheduling
- maintains accurate scheduling records
- communicates patient concerns to clinical staff
- applies customer service principles for patient interactions
- processes requests for release of medical records
- prepares charts for appointments
- directs referrals and records to appropriate staff
- verifies appointments and procedures
- schedules tests ordered by physicians
- operates multi-line switchboard
- scans and imports paperwork into EMR system
- manages returned mail and documents it
- monitors call queue and reports high volumes
- performs other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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