Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $33.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
Voluntary insurance plans
401(k) plan with profit sharing
Paid holidays
Paid Time Off
Employee assistance program
Job Description
Pediatrics Northwest is a well-established multi-specialty pediatric group that has been dedicated to improving the health and well-being of children in the communities it serves since 1980. With a longstanding commitment to compassionate, high-quality pediatric care, Pediatrics Northwest operates several clinic locations including Tacoma, Gig Harbor, and Federal Way, ensuring accessible and comprehensive healthcare services to families across these regions. The organization prides itself on fostering a collaborative work environment where the clinical and support teams work together seamlessly to enhance patient experiences and outcomes. As a result, Pediatrics Northwest has earned a reputation for providing supportive, family-centered care that... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of customer service experience
- medical office or call center experience preferred
- ability to manage multiple tasks efficiently
- strong communication skills
- willingness to travel between clinics
- ability to work scheduled hours including Saturdays
- ability to pass background check and drug screen
- COVID-19 vaccination as per Washington State laws
Job Qualifications
- High school diploma or equivalent
- at least 1 year of customer service experience, with medical office or call center experience preferred
- experience with Electronic Medical Records (EMR) systems preferred
- proficiency in Microsoft Office Suite
- bilingual in Spanish is a plus
Job Duties
- Greet and check in patients in a friendly, professional manner
- answer office and overflow calls promptly
- verify insurance and patient demographic information
- collect co-pays or outstanding balances during check-in
- manage voicemail and return calls in a timely manner
- schedule appointments per provider templates and procedures
- monitor and maintain clinic schedules to ensure efficient patient flow
- contact referral patients
- reschedule appointments as needed based on provider availability
- confirm appointments and relay messages to the appropriate team members
- verify state insurance PCP assignments for coverage accuracy
- complete advance and next-day appointment confirmations as assigned
- maintain a clean and organized waiting area
- work well under pressure, meeting multiple and sometimes competing deadlines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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