Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is an esteemed part of National Vision, one of the largest optical retailers across the United States. With over 1000 stores and expanding, America's Best offers a unique blend of eyewear and eye care services under one roof, making quality optical services more accessible and affordable. Each location is dedicated to delivering both eyewear and eye care in a seamless, customer-friendly experience at a single low cost. The company prides itself on its commitment to helping people see their best so they can live their best lives, staying true to its mission of making quality eye care and... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience preferred
- Strong customer service skills
- Strong organizational skills
- Ability to handle multiple phone lines preferred
- Good communication skills
- Ability to provide basic and accurate information to customers
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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