Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent optical retailer under the umbrella of National Vision, one of the largest optical retailers in the United States. With over 1,000 store locations across the country, America's Best is renowned for blending eyewear and eye care services, providing customers with high-quality, affordable optical experiences all under one roof. The brand is committed to its mission of making quality eye care and eyewear accessible and affordable for everyone, believing that clear vision is key to living one’s best life. This commitment is evident in their customer-first approach and their dedication to providing excellent service through every... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills
- Strong organizational skills
- Experience handling multiple phone lines preferred
Job Qualifications
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High School Diploma or equivalent
Job Duties
- Ensure high quality customer service while following all safety protocols
- Ensure a smooth flow of customers through the store
- Answer, screen, and forward incoming phone calls in accordance with National Vision protocol
- Process and understand managed care plans while obtaining document information from the insurance company as needed
- Provide customers basic and accurate information
- Schedule and confirm appointments, follow-up visits and classes
- File all patient records daily and pull patient files for the next day's appointments
- Check order status and notify customers when orders are in or of any delays
- Keep reception area tidy and presentable with all necessary materials
- Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
- Participate in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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