Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Paid holidays
Career advancement opportunities
Job Description
The hiring establishment is located at 417 Washington Street in Columbus, IN, and is seeking a dedicated Front Desk Receptionist to join their team. This company operates in the service sector, likely within a corporate or healthcare setting given the responsibilities related to member services and provider inquiries. The environment values professionalism, customer interaction, and organizational efficiency. They offer a non-exempt position that plays a vital role in shaping the first impression of the organization for all visitors, employees, and other guests. This role reports directly to the Director of Customer Experience, highlighting the importance placed on delivering exceptional service... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in front desk or receptionist role preferred
- proficiency with phone systems and basic office software
- strong interpersonal and communication skills
- ability to manage multiple tasks efficiently
- attention to detail
- dependable and professional attitude
- ability to maintain confidentiality
- flexible and able to adapt to changing priorities
Job Qualifications
- Personality and demeanor to deal with the public
- current SIHO performance evaluation of at least 3 for internal candidates
- professional appearance and presence
- ability to maintain strict confidentiality
- strong organizational skills
- high level of communication oral and written skills
- experience working via phone and in person with customers
- ability to work at a self-directed pace in a changing, multi-task environment
Job Duties
- Greet all visitors and employees
- answer incoming phone calls and route to the appropriate employee or department
- assist walk in customers or vendors by contacting the appropriate department
- update the policies and procedures for the front desk as appropriate
- accept and distribute incoming packages
- order office supplies and distribute to employees as needed
- retrieve faxes sent to the corporate fax line and route or handle as appropriate
- assist with general member services questions as able based on phone volume
- coordinate, place and pick up refreshments and food as requested
- ensure the lobby area is kept clean and in good maintenance
- notify facility personnel if not
- handle and/or assist with any incoming street mail on a daily basis
- coordinate and maintain the scheduling for the front desk coverage with member services manager lunches and absences
- complete weekly/monthly scorecard for front desk
- research and respond to member and provider inquiries regarding benefits and claims through email and portal systems
- send out required documents and communications for the member services department via email
- sort and distribute return mail for all departments
- assist with other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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