Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $33.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
Voluntary insurance plans
401k plan
Paid holidays
Paid Time Off
Employee assistance program
Job Description
Pediatrics Northwest is a well-established multi-specialty pediatric group that has been dedicated to improving the health and well-being of children in its communities since 1980. The organization operates several clinics with locations in Tacoma, Gig Harbor, and Federal Way, where a collaborative team of healthcare professionals works together to provide compassionate and high-quality care to pediatric patients. With over four decades of service, Pediatrics Northwest has built a reputation for excellence in pediatric healthcare by placing a strong emphasis on patient-centered service and continuous improvement in clinical practice. The group supports a culture of teamwork and professionalism, ensuring that each... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of customer service experience
- ability to travel to multiple clinic locations including Tacoma, Gig Harbor, and Federal Way
- availability for full-time hours Monday through Friday with some Saturday shifts
- ability to pass background check and drug screen
- compliance with Washington State COVID-19 vaccination mandates for healthcare professionals
Job Qualifications
- High school diploma or equivalent
- at least 1 year of customer service experience, with medical office or call center experience preferred
- experience with Electronic Medical Records (EMR) systems preferred
- proficiency in Microsoft Office Suite
- bilingual in Spanish is a plus
Job Duties
- Greet and check in patients in a friendly, professional manner
- answer office and overflow calls promptly
- verify insurance and patient demographic information
- collect co-pays or outstanding balances during check-in
- manage voicemail and return calls in a timely manner
- schedule appointments per provider templates and procedures
- monitor and maintain clinic schedules to ensure efficient patient flow
- contact referral patients
- reschedule appointments as needed based on provider availability
- confirm appointments and relay messages to the appropriate team members
- verify state insurance PCP assignments for coverage accuracy
- complete advance and next-day appointment confirmations as assigned
- maintain a clean and organized waiting area
- work well under pressure, meeting multiple and sometimes competing deadlines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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