Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
The Regional ECPC Pain Clinic is a specialized healthcare facility dedicated to providing comprehensive pain management services to patients in the region. The clinic operates within a compassionate and professional environment, focusing on addressing the complex needs of patients dealing with various pain conditions. With a commitment to quality care and patient satisfaction, the Regional ECPC Pain Clinic integrates advanced medical practices with a supportive administrative team to ensure smooth operations and positive patient experiences.
The Front Desk Receptionist plays a critical role as the first point of contact for patients entering the ECPC Pain Clinic. This full-time, non-ex... Show More
The Front Desk Receptionist plays a critical role as the first point of contact for patients entering the ECPC Pain Clinic. This full-time, non-ex... Show More
Job Requirements
- High school diploma
- two years medical front desk receptionist experience
- knowledge of medical terminology and insurance verification
- knowledge of prior authorizations and referral management preferred
- proficient with electronic medical records
- ability to communicate and collaborate effectively with staff, physicians, and external customers
- strong ability to multi-task and move from one project to another
- works to resolve problems or determines an appropriate course of action in a timely manner
- strong time management, follow-through, and organizational skills
Job Qualifications
- High school diploma
- two years medical front desk receptionist experience
- knowledge of medical terminology and insurance verification
- knowledge of prior authorizations and referral management preferred
- proficient with electronic medical records
Job Duties
- Answer all incoming calls professionally and with a courteous and friendly attitude
- assess callers needs and direct to appropriate personnel
- page clinic personnel as appropriate and obtain and communicate messages accurately and timely
- check the patients in and out
- verify insurance and patient financial responsibility
- obtain authorizations for procedures as needed
- schedule new patients and return appointments in the computer system according to physician and office guidelines
- cancel and reschedule appointments as per physician schedule changes and notify appropriate clinic personnel
- utilize eClinicalWorks Electronic Medical Record system to obtain or document patient information
- obtain and enter all authorization and correspondence relating to referrals in patient charts and computers
- schedule outpatient appointments, testing and hospital admissions upon request
- collect co-pays or other payments at time of visit
- provide patients with accurate and legible appointment cards and document no shows in patient charts for missed visits
- reschedule any missed appointments and conduct follow-up with patients who may have missed their appointment
- abide by patient confidentiality regulations to protect the patient and clinic and adhere to HIPAA regulations
- prepare correspondence, memos, forms, and other typing as requested by the supervisor
- maintain composure when dealing with difficult situations
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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