Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States. With a rapidly growing footprint of over 1000 stores nationwide, America's Best seamlessly integrates both eyewear and eye care into a single, affordable experience for customers. The company is dedicated to making high-quality vision care accessible and affordable, empowering people to see their best in order to live their best lives. National Vision underscores its commitment by providing comprehensive services with competitive pricing, ensuring that every customer receives tailored eye care solutions that meet their unique needs. For more details, customers... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills required
- Strong organizational skills required
- Ability to handle multiple phone lines preferred
- Experience as a receptionist or front office representative preferred but not required
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensure high quality customer service while following all safety protocols
- Ensure a smooth flow of customers through the store
- Answer, screen, and forward incoming phone calls in accordance with National Vision protocol
- Process and understand managed care plans while obtaining document information from the insurance company as needed
- Provide customers basic and accurate information
- Schedule and confirm appointments, follow-up visits and classes
- File all patient records daily and pull patient files for the next day's appointments
- Check order status and notify customers when orders are in or of any delays
- Keep reception area tidy and presentable with all necessary materials
- Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
- Participate in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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