Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $36.66
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Hourly rate $36.66
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
New parental leave pay
Pet insurance
inclusive and diverse employee engagement and recognition events
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary employee meals
Paid holidays
Paid vacation
paid sick days
Laundered Employee Uniform
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that is powered by its dedicated and passionate people. The company brings together a collective of individuals who are constantly striving for excellence, pushing themselves to reach new heights, and maintaining a culture of mutual respect and genuine care. At Four Seasons, each team member plays a vital role in crafting extraordinary experiences for guests, residents, and partners worldwide through a commitment to luxury service delivered with a genuine heart. The company recognizes that the key to providing unparalleled guest experiences lies in offering a world-class employee experience and... Show More
Job Requirements
- Previous luxury hotel front desk experience preferred
- Must have excellent customer service and guest contact skills
- Ideal candidates will be outgoing and enjoy helping others
- Candidates with a degree in hospitality or similar are preferred
- Ability to quickly and positively establish rapport is required
- Above average communication skills both written and oral are required
- Current Four Seasons employees bilingual candidates and those with prior experience in a luxury hotel environment will receive priority consideration
- Must possess the ability to work in a high volume operation
- Must be able to multi-task and complete tasks by established deadlines
- Must be able to work a flexible schedule including overnight shifts holidays and or weekends
Job Qualifications
- Previous luxury hotel front desk experience preferred
- Must have excellent customer service and guest contact skills
- Ideal candidates will be outgoing and enjoy helping others
- Candidates with a degree in hospitality or similar are preferred
- Ability to quickly and positively establish rapport is required
- Above average communication skills both written and oral are required
- Current Four Seasons employees bilingual candidates and those with prior experience in a luxury hotel environment will receive priority consideration
- Ability to work in a high volume operation
- Ability to multi-task and complete tasks by established deadlines
- Ability to work a flexible schedule including overnight shifts holidays and or weekends
Job Duties
- Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment
- Respond to a wide variety of guest requests by accurately assessing the guest needs and requests adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons standards
- Check in guest in an efficient and friendly manner using the guest's name whenever possible assuring that guest is assigned to the proper room type and the correct rate is charged arranging for luggage to be delivered to guest room and issuing correct keys to the guest
- Check out guest at end of stay ascertaining guest satisfaction collecting keys posting late charges and presenting bill to guest settling bill accurately through credit card or cash transaction
- Maintain a balanced bank assigned by the hotel making change cashing checks and exchanging foreign currency reconciling all transactions at the close of each shift
- Handle all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible resolving customer complaints assisting customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc
- Respond to all guest requests in an accurate and timely manner interaction with guest will be in person electronic mail and or by phone
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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