Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a leading brand under National Vision, which is one of the largest optical retailers in the United States. With a strong presence of over 1000 stores nationwide, America's Best combines quality eyewear and professional eye care services into a comprehensive, affordable experience for customers. The company continues to expand, reflecting its commitment to making eye care accessible. At National Vision, the mission is to ensure that everyone has access to quality eye care and eyewear so they can see their best and live their best. The brand is dedicated to delivering exceptional customer experiences at accessible price... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills
- Strong organizational skills
- Ability to handle multiple phone lines
- Comfortable working in a fast-paced environment
- Good communication skills
- Basic knowledge of managed care plans and documentation is a plus
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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