Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Professional Development
Job Description
CityDoc Urgent Care is a leading healthcare provider specializing in urgent care services with several locations across Dallas and Fort Worth, Texas. Known for its commitment to quality patient care, CityDoc offers timely and efficient medical services for non-life-threatening conditions. This healthcare establishment prides itself on providing a welcoming environment through friendly and professional staff who are dedicated to ensuring the best patient experience. The clinic integrates advanced electronic medical record (EMR) systems and patient management technology to streamline clinical and administrative operations. As a healthcare provider, CityDoc is deeply committed to compliance with healthcare regulations, patient confidentiality, and HIPAA... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in a front desk, receptionist, or customer-facing healthcare role preferred
- strong communication and organizational skills
- ability to remain calm and efficient in a fast-paced environment
- comfortable with computers, EMR systems, and insurance verification processes
Job Qualifications
- high school diploma or equivalent
- prior experience in a medical front office or customer service environment preferred
- excellent interpersonal, communication, and problem-solving skills
- strong attention to detail and organizational ability
- capacity to work independently and as part of a collaborative team
- commitment to patient confidentiality and HIPAA compliance
- must adhere to all CityDoc policies and procedures
- bilingual (English/Spanish) is highly desirable but not required
Job Duties
- greet patients and visitors with professionalism, compassion, and courtesy
- distribute and collect registration paperwork, reviewing for accuracy and completeness
- provide clear instructions to patients about the visit process, including remaining nearby
- scan and upload insurance cards and photo IDs
- add patients to the schedule promptly to maintain order of service
- notify patients when it's time to return and send follow-up reminders as needed
- use Solv to send texts or voicemails regarding visit updates or cancellations
- accurately document no-shows or patient cancellations in the system
- create and maintain accurate charts for all walk-ins and scheduled patients
- enter patient demographics and insurance information into the EMR system
- print necessary documentation, including demographics and consent forms
- verify insurance coverage and clearly document verification status
- alert clinical staff of missing or incomplete information prior to patient placement
- answer and route incoming phone calls professionally
- maintain the Daily Transaction Log and front desk records accurately
- collect patient payments and provide receipts per clinic protocols
- assist with daily bank deposits and coordinate with other team members for coverage
- keep the lobby and front desk area clean, organized, and welcoming
- replenish front desk materials and restroom supplies throughout the day
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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