Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Paid holidays
Job Description
CardioOne is a pioneering healthcare company dedicated to partnering with independent cardiologists to deliver value-based cardiology care solutions. By creating innovative mechanisms that enhance patient outcomes and simultaneously reduce medical costs, CardioOne stands at the forefront of the evolution in cardiology care. Known for its outstanding work environment and commitment to employee well-being, CardioOne offers competitive pay along with comprehensive benefits including medical, dental, vision coverage, and a 401k plan with a match for eligible employees. The company places strong emphasis on fostering a culture of employee engagement which directly contributes to exceptional patient service and satisfaction. Through their mission-driven... Show More
Job Requirements
- High school diploma or equivalent
- proven experience as a receptionist or in a customer service role
- familiarity with medical terminology and procedures
- strong interpersonal and communication skills
- proficiency in scheduling software and electronic health records systems
- excellent organizational skills
- ability to multitask in a fast-paced environment
- empathetic and patient-focused approach
- professional appearance
Job Qualifications
- High school diploma or equivalent
- additional education or medical office certification is a plus
- proven experience as a receptionist or in a customer service role, preferably in a healthcare setting
- familiarity with medical terminology and procedures
- strong interpersonal and communication skills
- proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)
- excellent organizational skills and attention to detail
- ability to multitask and handle a fast-paced environment
- empathetic and patient-focused approach
- professional appearance and demeanor
- Athena experience preferred
Job Duties
- Warmly greet patients and visitors as they arrive
- oversee front desk operations of the New Hampshire office
- assist with the check-in process, verifying patient information and insurance details
- manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times
- coordinate appointments for new and returning patients and reschedule or cancel them when needed
- answer incoming phone calls and respond to emails in a courteous and professional manner
- address patient inquiries, provide information about services, and assist with prescription refill requests
- collect and update patient demographic and insurance information accurately
- verify insurance coverage and ensure necessary documentation is complete
- maintain and update patient records, ensuring accuracy and confidentiality
- organize and file medical documents, test results, and correspondence
- keep the waiting area clean and organized, ensuring patients are comfortable while waiting
- monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies
- enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records
- work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience
- maintain patient confidentiality and adhere to privacy regulations, such as HIPAA
- handle patient concerns and complaints in a professional and empathetic manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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