Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Professional development opportunities
flexible scheduling
Employee wellness programs
Job Description
The company is a reputable retail establishment specializing in apparel and specialty store services, committed to delivering an exceptional shopping experience to every customer who walks through its doors. Known for its emphasis on superior customer service standards and a dedication to operational excellence, this business fosters a warm and welcoming environment where customer satisfaction is the utmost priority. The company operates with a clear mission to provide a positive and memorable experience, leveraging a highly trained team that embodies professionalism, empathy, and enthusiasm in all customer interactions.
The Customer Service Representative (CSR) role is vital within this dynamic retail... Show More
The Customer Service Representative (CSR) role is vital within this dynamic retail... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- ability to problem-solve and resolve conflicts
- experience using customer service systems and managing customer flow
- ability to multitask and handle multiple customers simultaneously
- strong interpersonal skills
- knowledge of inventory management and cash wrap procedures
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- ability to problem-solve and resolve conflicts
- experience using customer service systems and managing customer flow
- ability to multitask and handle multiple customers simultaneously
- strong interpersonal skills to build customer relationships
- knowledge of inventory management and cash wrap processes
- professional appearance and adherence to dress code policy
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- maintain all service vows which include being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- promote all alteration services and personalization options
- maintain store-standards to support a flawless shopping experience
- maintain a high standard of dress to meet the Dress Code policy
- respond promptly to all customer questions providing product and service information
- build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- assist with all sales promotions and visual updates
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter