Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
competitive pay
Health Insurance
Dental Insurance
Paid Time Off
Paid holidays
401(k) with Company Match
Profit-sharing
Employee Discounts
Job Description
Iowa Orthopedic Center is a renowned orthopedic clinic and surgery center located in central Iowa, recognized as a Center of Excellence for its dedication to providing exceptional medical care. As a physician-owned practice, Iowa Ortho is committed to delivering top-tier orthopedic care through a collaborative and supportive environment that brings together skilled medical providers, including surgeons and administrative staff. The center emphasizes the importance of innovation, motivation, passion for quality, accountability, commitment to growth, and teamwork—values collectively known as the IMPACT values. These guide every team member to ensure that patient care remains the highest priority. Iowa Ortho operates in... Show More
Job Requirements
- Prior face to face customer service experience and/or healthcare or health related field experience
- Basic understanding of health insurance and medical billing
- Prior experience in a medical office is preferred
- Customer service and the desire to serve our patients and co-workers with a positive attitude
- Ability to add, subtract, multiply, and figure percentages on a calculator
- Respond to requests from other departments in a timely, positive and pleasant manner
- Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion
- Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale
- Demonstrate willingness to accept new responsibilities
- Excellent communication skills
Job Qualifications
- Prior face to face customer service experience and/or healthcare or health related field experience
- Basic understanding of health insurance and medical billing
- Prior experience in a medical office is preferred
- Customer service and the desire to serve our patients and co-workers with a positive attitude
- Ability to add, subtract, multiply, and figure percentages on a calculator
- Respond to requests from other departments in a timely, positive and pleasant manner
- Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion
- Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale
- Demonstrate willingness to accept new responsibilities
- Excellent communication skills
Job Duties
- Open the reception area in a timely manner and monitor lobby activities taking action as needed
- Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel
- Answer telephone, greet and direct patients, salespeople and visitors
- Enter and update information in HST and NextGen from documentation as required
- Assist with insurance claim follow up and billing tasks
- Check-in patients by updating demographic and insurance information in computer, collecting co-pays and account balances
- Be proficient in operation of office equipment and report malfunctions immediately to supervisor
- Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner
- Perform front office duties efficiently and correctly
- Accept changes to the front desk procedure with an open mind and a positive attitude
- Provide a role model for customer service and excellent patient care
- Assist with other duties as assigned
- Must be able to regularly attend work
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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