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Front Desk Position - Full Time Evening
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
Job Description
Meyta Concepts, LLC is a distinguished hospitality company known for its commitment to providing exceptional guest experiences through its diverse portfolio of hotels and resorts. As a company deeply invested in delivering outstanding services and operational excellence, Meyta Concepts upholds a culture centered around customer satisfaction, quality standards, and teamwork. With a clear focus on maintaining a welcoming environment, Meyta Concepts offers both full-time and part-time employment opportunities, accommodating various schedules including evening and night shifts, weekends, and holidays. The position of Guest Service Agent operates primarily in the 3PM to 11PM shift, reflecting the company's operational needs to serve... Show More
Job Requirements
- High school diploma or equivalent
- Ability to multi-task and manage detailed information
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours including evenings, nights, weekends, and holidays
- Basic arithmetic skills
- Knowledge of Microsoft Office
- Ability to handle stressful situations
- Willingness to work varied schedules
- Understanding of hospitality terminology and hotel products
- Ability to operate Front Desk technology
Job Qualifications
- High school diploma or equivalent
- Positive and upbeat personality
- Ability to multi-task and problem solve
- Effective communication skills
- Ability to work under pressure
- Experience with hotel products and guest services
- Familiarity with Microsoft Office suite
- Experience with Opera or Opera Cloud is a plus
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, including proper uniform and name tag wearing
- Maintain regular attendance in compliance with company standards
- Comply with company policies, standards, and regulations for safe and efficient hotel operations
- Greet and welcome guests at the Front Desk with a warm demeanor
- Operate the telephone switchboard efficiently and meet performance standards
- Handle information, mail, and message requests courteously
- Answer inquiries about hotel services, facilities, and local entertainment
- Establish and maintain good communication and teamwork with associates and departments
- Be familiar with rates, packages, promotions, and in-house groups
- Obtain all necessary information when taking reservations and follow rate quoting scenarios
- Handle check-ins and check-outs efficiently and courteously
- Operate Front Desk computer systems proficiently
- Manage logging and delivery of packages, mail, and messages
- Use proper two-way radio etiquette when communicating
- Deliver guest items as requested
- Maintain up-to-date knowledge of property amenities, events, and local attractions
- Perform other duties as assigned including assisting other departments and maintaining cleanliness and safety
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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