Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
This reputable hotel is dedicated to providing exceptional hospitality services to its valued guests, ensuring every stay is memorable and comfortable. Known for its commitment to quality and guest satisfaction, the hotel operates within the vibrant hospitality industry, blending modern amenities with traditional customer service excellence. As a key player in the hotel sector, the organization prides itself on maintaining high standards in all aspects of guest interaction, property management, and staff professionalism. The hotel’s welcoming atmosphere and attention to detail have earned it a distinguished reputation, making it a preferred choice for travelers seeking both business and leisure accommodations.Show More
Job Requirements
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
- follow security procedures, monitor guest access, and report any suspicious activity
- assist with reservations, cancellations, and modifications
- promote hotel services and amenities to enhance guest satisfaction
- some properties may require driving hotel shuttle or guest cars to support valet service
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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