Front Desk (Overnight)

Denton, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $18.00 - $19.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Employee assistance program

Professional Development

Job Description

The Outlook at Windhaven is a premier senior living community located in Plano, TX, and proudly operates as part of the Forefront Living family. Our organization is deeply dedicated to making each moment matter for the individuals we serve, fostering an environment rooted in compassion, respect, and high-quality care. Forefront Living is known for its commitment to blending values based on compassion and faith with innovative healthcare services, ensuring that residents receive the best care possible. The company’s family of care-oriented organizations provides a wide range of specialized services including long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation... Show More

Job Requirements

High school graduate or GED
two years' experience on PBX or multi-line telephone systems
preferred front office experience with customer interaction
ability to handle heavy phone usage, calculators, intercoms, two-way radios, fax and copier machines
ability to make accurate change
ability to communicate verbally and in writing
ability to sit for extended periods and get up frequently to direct others
ability to multi-task in a fast-paced environment with high demands
ability to maintain pleasant, caring, and compassionate demeanor
ability to read, write, and speak English
ability to perform essential duties
genuine interest in caring for mature adults, persons with disabilities, and hospice patients
ability to comply with Resident Bill of Rights and Employee Responsibilities
ability to comply with safety policies and procedures
able to work in a primarily climate-controlled indoor building
able to work self-paced with ability to work quickly and accurately

Job Qualifications

High school graduate or GED
minimum two years experience operating PBX or multi-line telephone systems
preferred front office experience working with customers
strong verbal and written communication skills
ability to multitask effectively in a fast-paced environment
demonstrated problem-solving and analytical abilities
ability to maintain a pleasant, caring, and compassionate demeanor in stressful situations
capacity to inspire and motivate others
knowledge of quality management principles
willing to accept feedback and be a team player

Job Duties

Model a service attitude towards others
take ownership in solving problems and take initiative to make things better
be friendly and courteous to residents, patients, and co-workers
answer phones within three rings, take messages, and direct calls appropriately
greet and direct visitors including family members, vendors, prospective residents, and volunteers
assist residents with various needs such as making change, selling stamps, mailing, scheduling appointments
collect resident fees and write receipts
prepare outgoing mail including first class, return receipt, UPS
receive and distribute resident and facility mail
forward appropriate mail such as for deceased residents or those who have moved
perform routine clerical duties as assigned by the Office Manager or Resident Concierge
schedule guest cottages and collect fees
schedule residents appointments in accordance with established schedules
report unusual situations to the Office Manager or Resident Concierge
maintain front office fax and copier machines and ensure supplies are stocked
distribute faxes to the appropriate person in a timely manner
perform other duties as assigned by the Office Manager or Resident Concierge

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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