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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Hilton is a globally recognized leader in the hospitality industry with a rich history dating back to 1919. As a premier hospitality company, Hilton offers a wide range of accommodations from luxury hotels and resorts to budget-friendly lodgings and extended stay options. Known for its dedication to exceptional quality, outstanding productivity, and unparalleled customer service, Hilton has established itself as a pioneer in the lodging business worldwide. The company prides itself on its consistent ethical behavior, strong leadership, and its ability to work collaboratively across teams in order to provide unforgettable guest experiences. Hilton's mission to spread warmth and light... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a supervisory role in hospitality
- Strong organizational skills
- Ability to work flexible shifts including weekends and holidays
- Proficiency with front desk management software
- Excellent problem solving and decision making skills
Job Qualifications
- Experience in front desk or hospitality operations
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to manage customer complaints effectively
- Familiarity with scheduling and staff evaluation processes
- Commitment to ethical behavior and customer service excellence
Job Duties
- Provides guest service, guidance and leadership to ensure consistent customer service is provided
- Assigns and instructs team members in details of work
- Monitors lobby traffic to make staffing adjustments accordingly
- Resolves customer complaints
- Trains, supervises, schedules and assists in evaluating staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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