Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.75
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Holiday pay
401(k) retirement plan
Job Description
The Westin Cleveland is a premier hotel located in the heart of downtown Cleveland, known for its elegant and refined spaces that feature dynamic works from local artists. This 484-room property is ideally situated near major attractions such as the Rock and Roll Hall of Fame, Great Lakes Science Center, Cleveland Convention Center, Huntington Bank Field, and Rocket Mortgage Field House Arena, making it a central destination for both leisure and business travelers. The Westin Cleveland is part of a reputable hospitality group that prides itself on delivering exceptional guest experiences and maintaining the highest standards of service and quality.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel or hospitality setting preferred
- Basic proficiency in mathematics
- Familiarity with 10-key calculator use
- Ability to operate hotel front office software
- Strong communication skills
- Availability to work overnight shifts regularly
- Ability to work independently and as part of a team
- Commitment to providing excellent guest service
Job Qualifications
- Hotel experience preferred
- Basic mathematical skills, ability to make accurate calculations using a 10-key
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner
- Ability to access and accurately input information using complex computer systems
- Effective verbal and written communication skills
- Ability to adapt communication style to different audiences, including supervisors, coworkers and the public
Job Duties
- Ensure a warm welcome, anticipation of guest needs and fond farewell for any guests during the overnight shift
- Prepare daily Restaurant Revenue Report by auditing Point of Service tapes and journals, breaking down revenue, covers, waiters' fees, tips paid out and settlements
- Run audit reports and journals from the front office system and Point of Service
- Make corrections and adjustments, handle computer problems during the shift
- Input revenue, expenses and allowances into the front office system to generate daily reports such as Guest Ledger Summary and Daily Restaurant Summary
- Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next day operations
- Comply with attendance rules and maintain regular availability
- Work closely with the finance department to ensure proper processes and communicate regularly
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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