Job Overview
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Job Description
Moody Gardens is a renowned destination resort and entertainment complex that offers a variety of attractions, accommodations, dining options, and event services. Known for its lush gardens, aquarium, rainforest pyramid, discovery museum, and seasonal events, Moody Gardens has established itself as a premier venue for both leisure and business travelers. As a prominent hospitality establishment, Moody Gardens focuses on providing exceptional guest experiences, maintaining high standards for service, and supporting a positive and engaging work environment for employees. The resort's commitment to quality, safety, and guest satisfaction has made it a sought-after destination in the region.
The role of Ov... Show More
The role of Ov... Show More
Job Requirements
- High school diploma or equivalent preferred
- any combination of experience, education, or training that provides the level of knowledge, skill, and ability required is acceptable
- must be reliable and responsible
- ability to communicate effectively in oral situations
- ability to read and understand written and oral instructions
- human relations skills to deal effectively with visitors/customers in person or on the telephone
- ability to exhibit maturity in the workplace and have a cooperative attitude
- ability to stand for long periods of time
Job Qualifications
- High school diploma or equivalent preferred
- any combination of experience, education, or training that provides the level of knowledge, skill, and ability required is acceptable
- must be reliable and responsible
- ability to communicate effectively in oral situations
- ability to read and understand written and oral instructions
- human relations skills to deal effectively with visitors/customers in person or on the telephone
- ability to exhibit maturity in the workplace and have a cooperative attitude
Job Duties
- Greet and register guests
- reconcile all transactions from cashier paperwork to ensure accuracy
- answer phones following Moody Gardens phone etiquette
- provide constant feedback to hotel management and department heads concerning service issues including guest desires, complaints and comments
- check guests out of the hotel
- resolve guest challenges throughout their stay in the hotel
- balance all outlets and post correctly
- after balancing the day, turn the day in the front office system
- maintain open and excellent communication with all department heads
- upgrade guests and promote hotel services and amenities
- complete the registration process, code electronic keys, and select rooms based on guest needs
- ensure guest knows location of room and arrange for team member to accompany guest to room
- maintain up-to-date status on in-house groups, functions, arrivals and departures
- review VIP arrivals and ensure guest’s needs for special requests are met
- perform any and all other duties as assigned, subject to change as management deems necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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