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Job Overview
Work Schedule
Day Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Paid Time Off
employee discount
Job Description
Our AVID | HOLIDAY INN & SUITES is a well-established, customer-focused hotel committed to providing exceptional hospitality experiences to guests from around the world. This hotel is part of the globally recognized Holiday Inn brand, known for its welcoming atmosphere, quality accommodations, and convenient amenities. Guests appreciate the friendly and professional service offered at this location, which caters to both business and leisure travelers with comfort and convenience in mind. The hotel prides itself on a team-oriented work environment where every staff member contributes to creating a memorable stay for visitors.
We are seeking a highly motivated Night A... Show More
We are seeking a highly motivated Night A... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to work 8 hour shifts day or night
- capacity to stand or walk for an extended period of time
- ability to move, lift, carry, push, pull, and place objects up to 10 pounds
- good computer skills
- excellent communication skills
- ability to adhere to company policies and procedures
Job Qualifications
- Superior customer service skills including problem solving and ability to multi-task
- strong attention to detail, good follow through, and communication skills
- previous hotel or customer service experience preferred
Job Duties
- Exceptional guest service delivery with problem resolution ability
- excellent communication and phone skills
- process all guest check-ins, check-outs, room assignments, and room change/guest requests
- answer, record, and process all guest calls, requests, questions, or concerns
- follow up to ensure each has been met to guests’ satisfaction
- account balancing and cash handling
- ability to understand and uphold hotel and brand standards and expectations
- general office up keeping and ensuring public areas are cleaned and replenished as needed
- knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
- computer skills
- ensure night audit process is completed and checked
- setting up breakfast
- acting as MOD on property overnight
- capacity to stand or walk for an extended period of time
- ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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